Terms & Conditions

All used parts sold by M.S. Motor are Original parts taken from donor vehicles (also known as halfcut or dismantled parts). • Parts are tested for function before they are dismantled • Cosmetic wear consistent with age and use is expected • Photos or video of the actual item are sent before shipping • "Original" means the genuine factory-fitted part, not aftermarket • Brand-new parts are supplied in their box. The warranty period, if any, is the one stated on the product page and confirmed in your quote

• Send us your chassis number (VIN) so we can check the part before you buy • Parts are supplied as requested by the buyer. If a part is bought against our advice, or without a chassis number check, we are not responsible if it does not fit or does not solve the problem • Some parts need coding or programming after installation. This is not included unless it is in your quote

• Warranty is 7, 14 or 30 days depending on the part. The period for your part is confirmed in your quote. Parts sold as-is have no warranty, and this is stated in the quote • Brand-new parts: the warranty period is the one stated on the product page and confirmed in your quote (for example 6 months on selected new absorbers). The same exchange-only conditions apply • Warranty runs from the invoice date, including shipped orders • Warranty is exchange only: we replace the faulty part with an equivalent part. If no replacement is available, we refund the price paid for that part • To request a warranty exchange, contact us on WhatsApp first, then show your invoice and proof of installation by a workshop (workshop receipt or job sheet) ✓ COVERED: • Internal defects that stop the part working in normal use within the warranty period ✗ NOT COVERED: • Parts whose warranty mark is missing, different or tampered with • Damage from installation, wiring, coding or programming • Electrical damage from short circuits or voltage spikes • Physical damage after the part leaves our shop (scratches, dents, cracks) • Parts that have been opened, modified or repaired • Labour, towing and any other cost of fitting or removing the part. If the part was fitted by our workshop, refitting is free (see section 7)

• No returns or refunds for change of mind or wrong purchase • Any return or refund outside warranty is at M.S. Motor's discretion. Approved goodwill refunds are made less the card or bank charges incurred on the original payment • Cancellation after payment is at M.S. Motor's discretion. Approved cancellations are refunded less the card or bank charges incurred on the original payment • Return shipping is paid by the customer unless the mistake is ours

• We ship from Kuala Lumpur • West Malaysia: about RM50, 1–2 working days. East Malaysia (Sabah / Sarawak): about RM80, 3–5 working days. Actual cost depends on weight and destination • International shipping is available on request. Customs duties and import taxes are paid by the customer • A tracking number is provided for every shipment • Shipping costs are non-refundable • Refused deliveries are charged the return shipping cost

• Prices are in Malaysian Ringgit (MYR). Prices on this website are estimates; the final price is confirmed in your quote • Payment by bank transfer, cash, card or Touch 'n Go eWallet • Pay only to the M.S. MOTOR company account printed on our quote or invoice. We never ask for payment to a personal account

• Inspection fee RM180. If you go ahead with the repair, it is offset against the labour • Any other fault found during the repair is quoted before we do the extra work • We do not fit parts supplied by customers, except parts bought from M.S. Motor. If we agree to fit one, it carries no warranty and labour is charged in full even if the part proves faulty • Warranty applies only to items with a warranty stated on the invoice (parts or labour), and runs from the invoice date • To claim, bring the vehicle and the invoice back to our workshop. We fix the warranted item free of charge, parts and labour. Parts bought from M.S. Motor and fitted by our workshop follow that part's own warranty, and refitting is free • Not covered: faults not listed on the invoice, parts or work tampered with or repaired elsewhere, accident or misuse, towing and transport • Old parts not taken at collection will be disposed of • On collection, you sign the invoice to confirm the vehicle was collected in good working condition

M.S. Motor is not liable for: • Any indirect, incidental or consequential damages • Vehicle damage due to improper installation by others • Lost profits or business interruption • Delays beyond our control (courier, weather, etc.) Nothing in these terms affects your rights under the Consumer Protection Act 1999.

• WhatsApp: use the button below • Parts shop: 159, Jalan Utusan, Off Jalan Chan Sow Lin, 55200 Kuala Lumpur • Workshop (repairs and warranty claims): 46G, Jalan Lima, Jalan Chan Sow Lin, 55200 Kuala Lumpur